I forgot the password to my NCAA Eligibility Center account; what should I do?
On the Eligibility Center website, click Forgot your Password (located at the top of the page). After logging in with your credentials, enter the email address you registered with on the screen displayed, then click Send. This requests the Eligibility Center system to send you an email with instructions on how to reset your password to the email you used to register.
- Can’t locate the email with instructions sent by the EC’s system? Be sure to check your spam and junk folders.
- Don’t remember which email address you used to set up your account? Call customer service at 877-262-1492 for assistance, Monday-Friday, 9 a.m.-5p.m. Eastern time. Do NOT create a new account if you can’t remember the email used to register, as a duplicate account can complicate an NCAA member school’s ability to recruit you!
