Accountability is one of the most frequently discussed topics in leadership. Mission statements reference it. Strategic plans emphasize it. Board members talk about it. Coaches… Read More »SECTION 110 — THE ORGANIZATION MUST MAKE Accountability Visible
Board meetings are where many of an organization’s most important decisions are made. Budgets are reviewed. Policies are discussed. Programs are evaluated. Strategic priorities are… Read More »SECTION 109 — THE ORGANIZATION MUST BUILD Stronger Board Meetings
Most hockey organizations spend considerable time recruiting volunteers. Emails are sent. Announcements are made. Parents are encouraged to get involved. Leadership teams work hard to… Read More »SECTION 108 — THE ORGANIZATION MUST STOP LOSING GOOD VOLUNTEERS
Every hockey organization wants supportive parents. Leaders appreciate families who volunteer, communicate respectfully, and contribute positively to the community. Coaches value parents who support player… Read More »SECTION 107 — THE ORGANIZATION MUST EARN Parent Confidence
Many organizational problems are blamed on policies, procedures, or decisions. In reality, a surprising number of those problems begin with communication. A message is misunderstood.… Read More »SECTION 106 — THE ORGANIZATION MUST MAKE Communication a Leadership Skill
Every hockey organization depends on volunteers. Registration coordinators, team managers, tournament organizers, coaches, board members, and countless others contribute thousands of hours each season. Their… Read More »SECTION 105 — THE ORGANIZATION MUST PROTECT Volunteers from Burnout
Conflict is a normal part of every hockey organization. Different perspectives exist. Strong opinions are common. Passionate people care deeply about outcomes. As a result,… Read More »SECTION 104 — THE ORGANIZATION MUST ADDRESS CONFLICT BEFORE IT ESCALATES
Many Hockey organizations spend considerable time recruiting players. Marketing campaigns are developed. Registration drives are launched. Community awareness initiatives are created. Meanwhile, volunteer recruitment often… Read More »SECTION 103 — THE ORGANIZATION MUST MAKE Volunteer Recruitment a Year-Round Priority
Busy organizations are often praised. The calendar is full. Meetings are frequent. Committees are active. Emails never seem to stop. From the outside, all of… Read More »SECTION 102 — THE ORGANIZATION MUST STOP Confusing Activity with Progress
For many years, youth hockey organizations focused almost exclusively on the player experience. That focus made sense. Players are the reason the game exists. Development… Read More »SECTION 101 — THE ORGANIZATION MUST RECOGNIZE THAT PARENT EXPERIENCE MATTERS